MPIO
Our Member Protection Informtion Officer is Jane Stoodley
Member Protection Information Officers are people trained to be the first point of contact within sporting organisations for any person considering making a complaint under the Member Protection Policy. MPIOs provide confidential, impartial and timely information and support. They act as a sounding board and provide information about the local complaint resolution options available to address the individual’s concerns. MPIO’s may also be called on to provide advice to club administrators or complaint handlers regarding the Member Protection Policy and associated laws. MPIOs are not advocates but they may elect to accompany complainants, if requested, to talk with someone else.
Member Protection Information Officers are people trained to be the first point of contact within sporting organisations for any person considering making a complaint under the Member Protection Policy. MPIOs provide confidential, impartial and timely information and support. They act as a sounding board and provide information about the local complaint resolution options available to address the individual’s concerns. MPIO’s may also be called on to provide advice to club administrators or complaint handlers regarding the Member Protection Policy and associated laws. MPIOs are not advocates but they may elect to accompany complainants, if requested, to talk with someone else.
What DO Member Protection Information Officers do?
• Listen
• Act as an impartial support person
• Provide information about discrimination, harassment and child abuse
• Provide information about the Member Protection Policy and the options available to resolve the complaint
• Provide information about relevant laws and the right to complain externally
• Discuss possible strategies the individual can use to deal directly with the other person
• Provide contact details for counselling or other referrals as appropriate or as requested
• Act as an impartial support person
• Provide information about discrimination, harassment and child abuse
• Provide information about the Member Protection Policy and the options available to resolve the complaint
• Provide information about relevant laws and the right to complain externally
• Discuss possible strategies the individual can use to deal directly with the other person
• Provide contact details for counselling or other referrals as appropriate or as requested
What DON’T Member Protection Information Officers do?
• Advocate
• Take sides or judge
• Give advice
• Intervene
• Investigate
• Breach confidentiality
• Take sides or judge
• Give advice
• Intervene
• Investigate
• Breach confidentiality